10/18/2023 0 Comments Turo flat tireI followed up the next day and got no response. I contacted customer service to dispute the charge and was told I would hear back with a resolution by end of day. I dont own ANY pets and certainly didnt travel with any. The host uploaded pictures of the interior of the car with maybe 7 pieces of short white hair. The process was smooth and I was happy with the service until 2 days after I returned the car when I got an email informing me that I was being charged nearly $200 for violating their pet policy. Now I guess we just wait on Turo to contact us and hopefully this gets resolved.I rented a car from Turo for the first time when I traveled to **** from ************ June *****, 2023. When guest asked about damage he claim he didn’t recall any when parking car.ĭashcam shows him going into a body repair shop and tire store! When we arrived at car it had a huge dent on passenger door, same tire that blew. Finally guest replied he would send location and that he would be disputing trip charges and leaving 1 star review. Agent told us because guest had an open claim he would not be able to get replacement car. He contacted guest to ask to return car as it was both unsafe for both him and car, to leave anywhere for us to pick up. Last person was very helpful and told us how he was surprised previous roadside agent had advised guest to complete trip with spare. Turo was a complete joke, was on the phone with several agent over hours. We chose to end trip 2 days early as guest was set on replacing tire with $50 used tire. I rotated tires and did alignment 2 days before his trip and tires are from March 2022.Įdit: Saga ended at midnight with surprise damage to passenger door. Is this the best way to handle this? His trip ends Tuesday. About an hour later he sent me a picture of the flat and it cannot be replaced. Guest called me to say he got a flat tire without know what to do I offered to reimburse him to have flat fixed.
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